GENERAL TERMS AND CONDITIONS FOR VEHICLE RENTAL

1. General Conditions: The Client (natural or legal person renting the vehicle) must read the Rental Agreement and must comply with the conditions provided in it by signing the document. SC Premium Drax SRL, hereinafter referred to as Premium Rent (legal entity leasing the vehicle) reserves the right to refuse to lease or extend the rental term. The main driver and any additional driver must hold a national or international driver’s license, valid for minimum 1 year, issued on their name, together with an identity document (identity card/passport). An international driver’s license is mandatory if the driver’s license is issued with non-Roman characters. The cases for which the law requires the obligation to possess an international driver’s license in order to drive a vehicle in Romania (according to art. 83 paragraph 2 of the Governmental Emergency Ordinance no. 195/2002), are the following: (i) when the applicant holds a national driver’s license issued by a state which is not member of the EU; (ii) when the applicant holds a national driver’s license issued by a state which is not member of Vienna Convention on Road Traffic; (iii) when the application holds a national driver’s license issued by a state with which Romania did not conclude an agreement for the mutual acknowledgment of all licenses.

1.1 Means of payment:  The payments in cash or debit card are permitted only if Premium or ZERO Risks protections have been purchased (see art. 7- Responsibility Services and Protections). Otherwise, the client must present a Credit Card upon picking up the car. Visa and Mastercard cards are accepted, while the deposits/excess payments/restitutions will be reimbursed within 30 bank days from the termination of the agreement. All fines and administrative fees will be reimbursed within 30 bank days from the communication date. No reimbursements will be made for restitution before the term agreed in the contract or for cancellations. By signing the Rental Agreement, the Client expresses his/her unequivocal and irrevocable consent that, in case of failure to observe the contractual terms or in case of damages, the amounts payable towards Premium Rent will be collected by the company as deposits/ warranty while in case such amounts exceed the warranty, up to the total value of the damage.

1.2 Bookings and Prices: The rental prices are expressed in euro/day, gross of VAT and are calculated at the exchange rate of Unicredit Bank +2%, valid on the transaction date. The rental price/ day includes the civil liability insurance for car owners (RCA), Rovinieta, Road Assistance (phone assistance) in Romania, periodical inspections and tires adequate for the season.

** The prices in the above table are only informative and they may vary subject to availability. The rental values may be unilaterally amended by Premium Rent, without prior consent of the Client, except for the bookings already confirmed**

2. Rental period: Premium Rent ensures the transfer service for its clients, on a free basis, in the locations near airports, from the Departures terminal to the work facilities and vice versa, situated in the city for the delivery and return of the car agreed upon signing the rental agreement.

2.1 Rental day: The rental periods are calculated in hours, one rental day is calculated at 24 hours, while 25 hours represent two rental days. The rental period is calculated starting on the time the vehicle is booked until the date and time when it is returned towards a Premium Rent representative, together with the keys and all relevant documents. The grace period for the return of the car is 59 minutes. The rental agreement cannot be longer than 30 days. The failure to observe the return date and time of the car specified in the agreement shall entitle Premium Rent to charge the client for each additional day of delay plus a penalising fee of 100 €.

2.2 Pick-up term: the deadline period for picking-up the car by the Client is between 2 hours and maximum 12 hours, subject to availability. Premium Rent will keep the vehicle available for the period on which it was previously notified in writing at the address rezervation@premiument.ro, with regards to any delay from on any reason.    

2.3 Return time: The vehicle must be returned at the date, time and the office mentioned in the agreement. In case you will need a vehicle for a longer period, you must make another booking with new fees and excerpts, applicable to the new dates. Additionally, you must show up at the Premium Rent office to sign a new agreement. The extensions cannot be made by phone; the electronic communication is accepted only if the client stated in the Rental Agreement an email address for contact, as official means of communication with at least 24 hours before the date and time written in the agreement, as the time and date for return. In case it will impossible to make another booking due to an insufficient number of vehicles or due to other reasons, the vehicle must be returned to Premium Rent office, mentioned in the agreement, at the date and time stipulated in it. If the aspects mentioned above are not observed and in case the vehicle is not returned, the client authorises SC Premium Drax SRL to charge the client with 50€ per each hour of delay. The return of the car in another location than the initial one must be communicated with at least 24 hours in advance and will be charged according to art. 12.1 Dislocation Fee, while the Client shall pay all additional costs generated by the non-functioning/ immobilisation/ damage of the car. If the vehicle is returned before the due term, the sum corresponding to the remaining rental days will not be reimbursed. The company reserves the right to monitor the vehicles through remote electronic monitoring tools, GPS, to locate, stop and recover the vehicle used on its territory or abroad. The Client is responsible for the vehicle until returning its key towards a Premium Rent representative. The Client’s failure to observe the terms and conditions of the hereby agreement, as well in case of false statements, shall determine the termination of the agreement before the Date/Time agreed for the return of the vehicle, after notifying the user in writing, in person, or by electronic mail/ courier, at the contact address.  Once the notification has been delivered in person, by electronic means, one day after its issuance by the Client, Premium Rent may re-enter into the possession of the car.

3. Agreed Terms and Conditions

3.1 Obligations of the CLIENT: the information provided to Premium Rent and registered on the first page of the rental agreement must be accurate.

3.2 The persons who are not mentioned in the rental agreement as drivers or additional drivers shall not be eligible to drive the rented vehicle in any country and any additional protection acquired by the Client, will become void. In case of damages to the vehicle, to third parties or passengers, the Client will bear the entire responsibility as well as all costs or claims resulting from its driving by an unauthorised person. Any obligation of Premium Rent according to the hereby agreement becomes thus null.

3.3 The Client is informed on and verifies the state of the vehicle before signing the Rental Agreement, while any complaints related to its state will be mandatorily presented at the „DELIVERY”, the Client being directly and integrally responsible for all damages which he/she failed to mention. No subsequent complaints/ objections related to the state of the vehicle will be accepted.

3.4  During the rental period, the Client will possess al legal documents (authorisations, licenses, vehicle registration certificate) in original.

3.5 For delays with more than 3 (three) hours from the Date and Time specified in the rental agreement for the return of the vehicle, Premium Rent reserves the right to inform the Police on the theft of the vehicle, except for the case in which the Client had informed the rental company in writing on his/her wish to extend the rental period.  

3.6 In case of return of the vehicle during the night or if the vehicle is dirty, or when the identification of possible damages is impossible, the warranty will be unlocked within maximum 2 (two) bank days, after Premium Rent inspects the vehicle. In this case, the Protocol for the Return of the Vehicles is considered valid after the verification during the day and after its cleaning and not on its signing date.

3.7 The return of the vehicle in a city different from the pick-up city is possible only with the previous written consent on Premium Rent and subject to the dislocation availability. For this service, an additional „One Way Fee” Fee is charged, depending on the city of return and the city where the rental has been made.

3.8 „One Way Fee” prices:

3.9. The smoking is strictly forbidden. The breach of this provision is charged with the amount of 100 €.

4. Responsibilities of the car rental company

4.1 Premium Rent undertakes to preserve the vehicle in compliance with the recommendations of the manufacturer. At the vehicle delivery date/time, it must be in good operating condition.

4.2  If the vehicle is not in good operation conditions, due to technical reasons, Premium Rent shall replace the vehicle with another functional or similar vehicle within 48 hours. If Premium Rent will not change the vehicle, it will reimburse the Client with the value for the remaining period in the agreement.

4.3  Premium Rent will have no responsibility in the following cases: accusations or costs (including legal fees) which are not covered (see point 7) by the insurance established in the agreement; any accusation against Premium Rent, Client’s breach of the lease agreement as well as of the terms and conditions specified in it.

5. Responsibility of the Client during the rental period.

5.1  The client undertakes the total responsibility (financial, civil or criminal) for the failure to observe the conditions stipulated in the lease agreement.

5.2 The client undertakes to drive the vehicle by observing all legal provisions related to the driving of a car on public roads and accepts that the vehicle will not be used:

a. contrary to the traffic, customs and legal regulations, etc.

b. for the transport of passengers, or any other type of commodity against  remuneration or for pushing or towing any other type of vehicle, trailer or object;

c. when the driver of the vehicle is under the influence of alcohol,  drugs or any other forbidden substances;

d. in any type of route, test, competition, off-road, as school vehicle or for hunting activities, or in any other type of illegal activity;

e. on roads closed to public circulation, overloaded or loaded over the maximum admitted number of passengers, specified in the vehicle registration certificate;

f. for any type of illegal activity;

g. in flooded areas or for crossing watercourses;

5.3 The vehicle will only be driven by the person signing the rental agreement or by a person specified in the contract (additional driver), previously authorised by Premium Rent.

5.4 The client will not leave the doors, windows, luggage compartment or the vehicle open, and will not leave the keys or documents of the vehicle inside it.

5.5 In case of defects or other damages, the repair of the car must be made by an authorised service, appointed by Premium Rent, only with the notification, consent and based on the instructions of Premium Rent.

5.6 The Client will have no right to sell, lease or guarantee with the car.

5.7 In case of accidents/incidents or defects, the Client will have a phone number of  Technical Assistance available 24h/7, at 0040217969557 and undertakes to immediately inform the Lessor, who will assist him/her and will offer the necessary instructions.

5.8 The client must make sure he/she uses the correct/adequate fuel, must verify and maintain an adequate level of oil and AdBlue (for diesel engines) in the engine; otherwise, he/she will bear all damages caused by such situations, according to the repair estimates issued by authorised services.

5.9 The client must verify the adequate pressure of the tires, the cooling fluid level; otherwise, he/she will bear all damages caused by such cases.

5.10 The Client undertakes to cover the costs of fines or contraventions/ crimes received following the use of the vehicle contrary to the provisions of the law or the Agreement.

5.11 The client will be responsible for all bridge tolls and highway fees (ex. Toll for Fetești bridge on A2 highway) and must present the payment proof upon the return of the car. The client authorises Premium Rent to withhold from the deposit the cost of all fees, fines and charges, together with an administration fee/ investigation file amounting of 25€. In case the deposit is not sufficient or has been reimbursed, the Client authorises Premium Rent to collect the balance or due amounts, integrally, from the same credit/debit card used for the payment of the vehicle.

6. Contributions in case of damages and theft:

7. Liability Protection and Services

All vehicles are RCA standard ensured for damages caused to third parties during the period mentioned in the Rental Agreement. In case of an incident regardless of the responsibility, the documents ascertaining the damages are mandatory. In case the vehicle presents technical defects (if the vehicle has been driven according to the instructions of the manufacturer), Premium Rent will make available for the client a replacement car, of same class or superior class, depending on the availability and geographical location, within 48 hours from the receipt of the written notification from the client.

7.1 No Protection Service: By singing the hereby Rental Agreement, the Client accepts the terms and conditions for insurance with own contribution, regardless the party responsible for the event, his/her financial responsibility at a minimum amount for the theft or damage of the rented vehicle. The minimum mandatory amount represents the contribution of the client (or excess) in case of damage. If the rented car is returned in the same conditions in which it was taken, the Warranty will be integrally reimbursed. The Credit Card is mandatory.

7.2 Protection with Limited Liability – is an optional service that reduces the liability in case of damages at the fixed amount mentioned at art. 6. Contributions in case of damage and theft- hereinafter referred to as Excess of Warranty. If the rented car is returned in the same conditions in which it was picked-up, the Warranty will be integrally reimbursed. Upon the purchase of this service, the Credit Card is not mandatory, except for Premium and Luxury classes.

7.3 ZERO Risk Protection- is an optional service that may be acquired before picking-up the vehicle with ZERO liability in case of damages (except for art. 3.2.). The ZERO risks service covers the insurances from points 7.1, 7.2, 7.3 and the damages on the exterior of the car and mechanical parts, including: body, hood,  chassis, windshield, mirrors, locking, wheels and tires, engine, clutch, battery, expenses for immobilisation for financial losses pertaining to periods during which the car is in service and unable to be rented. This product does not cover the services that are not authorised by Premium Rent, including repairs, road assistance (Art. 7.5), excessive dirt (when the vehicle requires more than a normal washing) or damages inside the car.

7.4 Road Assistance and Towing Services: costs 8.33 €/day and covers the costs for towing- hauling/ platform up to maximum 1000 € in Romania.

7.5 Protection for Wheels and Tires – costs 8.33 €/day and covers the cost for the repair and replacement of damaged or defect tires/ rims.  

7.6 Replacement car in case of damages (accidents):  whether the Client is responsible or not, he/she may require a replacement car, for a fee, according to art. 1.2 of the same class or a superior class, while Premium Rent will make available a new vehicle, depending on availability and geographical location, within 48 hours from the first written notification. In case of non-provision of a replacement car, the insurance cost for the remaining rental days will be calculated according to art.7.1-5.

8. Defects, Damages, Procedures:

8.1 In case of accidents, total or partial theft, or in case of destruction of the car during the use period, the Client:

a. Will pay the amount withheld as Warranty, Excess or Deposit (whether the event occurs due to the exclusive or joint fault of the client or not, except for the cases in which the damages due to accidents, total or partial theft or destruction are not covered by insurance policies, case in which the Client will be integrally liable for the coverage of the damage, expressing his/her consent in this regard by signing the hereby Rental Agreement. The damages suffered by Premium Rent during the repair period will be equal to the daily renting fee assigned for the rental period, during which the vehicle was unusable.   

b. must notify the rental company within 24 hours from the occurrence of the event and must transmit to the Lessor in the shortest possible time all documents, letters and notifications issued by a third party, as well as all documents related to possible legal actions.

8.2 In case of accidents, damage or defects, the amicable accident settlement form between the parties is not permitted; the Client and parties involved in the accident must show up to the relevant police unit in order to prepare the settlement protocol;

8.3 In case of accidents, total theft, destruction or damage, the Client must present the following documents upon the return of the vehicle:

a. settlement protocol and repair authorisation issued by the Romanian Police.

b. in case of accidents or damage with an identified third party, either you are responsible or not: copy of the driver’s license, copy of the identity documents, copy or RCA Insurance and copy of the third party’s vehicle registration certificate.

8.4 In case of breach of the provisions of clauses 8.1 -8.3,  articles 7.1 la 7.6 and Liability Services and Protections acquired or concluded are inapplicable and you will be responsible for all damages attributable to you, especially those suffered by the vehicle, within the limit of the market price of the car, to which all expenses and legal costs for the transport and immobilisation of it are added (loss due to non-use), administrative costs and compensation costs and indemnifications for covering the damages caused to possible third parties. In case of damages, the client will not be permitted to use the vehicle without the consent of the company, in order to avoid other subsequent damages.

8.5 For any of the clauses mentioned above -8.1 la 8.3 and 8.7 the Client will pay a service fee for the administration of the accident file amounting to 100 €/file.

8. 6. The towing or hauling costs represent the responsibility of the Client unless hereby agreement provides different (the protection services mentioned at art 7.6 have not been purchased).

8.7 The wrong fuelling or lack of fuel upon the return date of the leased car will be the exclusive responsibility of the Client.

9. Policy regarding the fuel/ Warranty for the fuel: Unless otherwise specified in the handover-takeover protocol, the vehicle will be provided with full fuel tank and must be returned with the same quantity of fuel at the end of rental period.  Regardless of the acquired protection service, the client will pay a deposit between 80 € and 150 € depending on the type and class of the car, on the credit card at Premium Rent office.  The Client will integrally pay the cost for the lacking fuel, following the return process, plus a re-fuel service fee according to art. 12.4. If the Client acquires the prepaid fuel service, he/she may return the vehicle with any fuel quantity. The unused fuel will not be reimbursed.

10. Age limits:  The minimum age limit for rental is 19 for Economic and Compact classes and 24 for the rest of the classes. An additional fee of 10 €/day up to maximum 100 €/rental will be charged for drivers with ages between 19- 24 or over 65. Similar to the holder of the agreement, the additional drivers must fulfil all agreement conditions regarding the age limits and documents. For an additional driver, the fee amounts to 10 €/day. No more than 2 additional drivers/vehicle are permitted and all of them are subjected to the fee of 10 €/day and age limits.

11. Border crossing: The vehicles will be used exclusively in Romania, while the border crossing is possible under the conditions of prior notification and written consent of Premium Rent (power of attorney). For this Service, an additional Border Fee will be charged (Border Fee), as follows:

a. for EU states, 100 € for less than 6 rental days or 15 €/ day for rentals superior to 6 days;

b. for non-EU states, 150 € for less than 6 rental days or 30 €/ day for rentals superior to 6 days;

c. the border fee includes 300 km/day, any additional km being charged with 0.3 €/km.

d. for the failure to observe the conditions for border crossing, a double border fee will be charged.

e. in case of damages or technical problems, the client must transport the vehicle in Romania, at the pick-up place, on his/her expense;

f. the vehicle in categories Premium and Luxury will not leave the Romanian territory;

12. Additional fees: 12.1 Dislocation Fee – the return of the vehicle in another location than the initial location. For this service, the Lessee will pay a fee amounting to 1 euro/km plus a unique fee- taking-over service - amounting to 50 €. 12.2 Out of Hour Fee (outside business hours): for the delivery or return of the vehicle outside business hours, the Lessee will pay a fee amounting to 25 € / operation from Monday- Friday between 07:00 PM – 09:00 AM and between 01:00 PM -09:00 AM Saturday and Sunday. 12.3 In case the vehicle requires more than one standard washing procedure to return to the initial state (delivery state), the Lessee will pay a fee amounting to 100 €  (cleaning of the interior) 12.4 Re-fuelling fee :40 €. 12.5 Cleaning the tapestry for the child seat – 50 €. 12.6  If the Client loses or damages the keys of the vehicle, the original documents of the vehicle or the optional equipment (parking ticket, plates), Premium Rent withholds the entire amount mentioned as excess or deposit 12.7 Child Seat: 7 €/day. 12.8 GPS Navigation System through Satellite: 7 €/day. 12.9 Snow chains: 7 €/day. 12.10 Car Wifi – 9 €/day. 12.11 During November 1^st  – March 31^st , a cold season fee (provision of the car with winter tires, windshield fluid adequate to cold temperatures, scrappers, etc.)  6 €/day will be charged.

13. Booking cancellation policy: any booking may be cancelled freely up to 48 hours before the pick-up date. For the prepaid bookings, the money will be reimbursed. If a booking is cancelled with less than 48 hours before the pick-up date, a cancellation fee amounting to 50 € will be charged. If the final price of the booking is less than 50 €, only the rental amount will be charged, without other additional fees. In case of failure to show up at the established date and time and without notification with 48 hours in advance, a fee will be charged, without the reimbursement of the sum already paid. For amendments or cancellations, call 0040217969557. Certain amendments can affect the rental price, such as the location, car class, time and date. In this case, the client will be charged at the price published on the website: www.premiumrent.ro.  

14. Communication: The communication between the parties may take place by phone, strictly in emergency case, while in the rest, any notification regarding the amendment of the Rental Agreement (extension of the period, return at a different location, etc.), will be made in writing by singing an addendum or by electronic mail, if the Client specified his/her email address. In this case, the Client undertakes that any correspondence transmitted in this way is considered official and opposable to third parties and Premium Rent, able to be used in Romanian Tribunals as evidence.

15. Special clauses. The Client expressly declares that he/she had read and accepts the Articles 1.1, 2.3, 3.2, 3.6, 3.9, 3.10, 4.3, 5.3, 5.8, 7.4, 8.1.a, 8.4, 9,11.e, 12,1-3, 13, and signs below.

16. Applicable legislation:  The laws in the country where the hereby Agreement is signed apply to the hereby Agreement and any tribunal who will take actions with regards to the hereby Agreement will observe the legislation of the country of reference. All fees in this annex are gross of VAT.

17. Annexes: The herby Rental Terms and Conditions are integrated with the Annex- Table of costs and damages.

Information regarding the Company: Premium Rent, registered trademark as SC Premium Drax SRL, work facility in Romania, Otopeni – Ilfov, Calea Bucurestilor 291B, registration number J10/700/2012, Unique Registration Code  RO30571025